Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Islah Walker

Islah Walker

December 18, 2025

1  out of  5
rating by Islah Walker
"I have not been in good hands at this office. This office messed up livihood. I have been paying for a false policy since 2024. My registration was suspended whih lead to my license suspension. I found all this out when I was pulled over by an officer while pregnant last month. This office failed to send the dmv proof of insurance which led to a 322 day lapse. I have always made my payments. So I guess I have been paying for a false policy. Cara didn't even apologize for her mistake and was very very NONCHALANT about the HUGE inconvenience she caused in my life. I'm expecting and have other children and due to this situation she caused I've had to miss doctor's appointments for both me and my children. I'm distraught due to the fact that i have been a customer with state farm for atleast 15 years. Cara needs her license taken away. In response to the BS below: Shame on you Cara and all involved. You had multiple chances from phone conversations to treat me like the PAYING customer I have always been and you know that. Not once have you mention a lapse or non payment form the many conversions we had. And not once did you apologize for any inconvenience but pointed your finger away from you. You never sent proof to the dmv but continues to take my payments. I don't work with your dmv team you do, therefore you failed to follow up amd send proof knowing I was still paying you. Please take a customer service course."
We responded:
"Hi Islah, I am sorry you feel as if I was nonchalant as I did sympathize with you that you found out about your license suspension from being pulled over. Unfortunately, if your address is not updated with the DMV, as you stated it was not, you would most likely have no other way of knowing about the suspension as they only communicate via mail. When your insurance cancels or lapses for nonpayment, we have to report this to the DMV. This does not come from my office but from State Farm's DMV team. When there are multiple lapses within a few months, the DMV can sometimes get mixed up as they only accept communication via electronic correspondences. When you brought the 322 day lapse to my attention, I immediately helped direct you to the information I needed from you to submit to our DMV team and they resubmitted all reinstatement dates within the promised time frame of 48 hours. We also sent multiple reminders on payment due last year to try to help you avoid any lapses. I hope you understand it is not me, or my employees, that submit any of this information to the DMV. I am open to any feedback on how you feel I could have better handled the situation if you would like to email me at cara@carafromsf.com or call me at 585-625-5888. I wish you a healthy pregnancy and hope you and your family have a happy holiday season. -Cara"
Profile photo of Cherie Melville

Cherie Melville

December 9, 2025

5  out of  5
rating by Cherie Melville
"It is rare to find someone who truly cares about their clients the way laura did for me I appreciate their honesty, kindness, and the way she made me feel supported. I genuinely feel like I’m in good hands, and I’m grateful for her service. If you’re looking for an insurance agent who treats you like more than just a policy number, this is the person to go to!"
We responded:
"Cherie, Thank you for the five-star review! My team and I will always be here for you to serve you and provide you with top-notch service! - Cara"
Profile photo of Angela Combes

Angela Combes

November 25, 2025

5  out of  5
rating by Angela Combes
"I had the pleasure of having Laura as my agent. She was very kind, courteous, accommodating, and all around pleasant. She established my policy quickly and efficiently. Thank you for your help!"
We responded:
"Angela, I’m happy to hear Laura took such great care of you and we could provide you with a positive insurance experience. Our team takes pride in delivering top-notch support to our customers. - Cara"
Profile photo of Camilli Lew

Camilli Lew

October 7, 2025

5  out of  5
rating by Camilli Lew
"Victoria is amazing."
We responded:
"Camilli, My team and I will always go above and beyond to exceed your customer service expectations! Call us anytime. - Cara"
Profile photo of Kimberly

Kimberly

September 26, 2025

5  out of  5
rating by Kimberly
"Cara and agent Laura have been extremely helpful in helping me decide on insurance for my aged mother. Laura was very patient with me as I decided on our needs and answered all my questions thoroughly. They both were patient with me during the digital process. I'm very pleased and relieved that all is taken care of. I've been with this agency since 1990 with car insurance, and it was a smooth transition when Cara took over. I've never encountered a difficulty and have no need to go elsewhere."
We responded:
"Kimberly, We care for our customers deeply, and we're proud to serve you each day. Please know we're here for you always and look forward to assisting you in the future. Thank you for your business. - Cara"
Profile photo of Stephen Ricketts

Stephen Ricketts

September 18, 2025

5  out of  5
rating by Stephen Ricketts
"Great customer service"
We responded:
"Stephen, I’m happy to hear we could provide you with a positive insurance experience. Thank you for trusting our agency to keep you covered! - Cara"
Profile photo of Wayne Reuben

Wayne Reuben

September 11, 2025

5  out of  5
rating by Wayne Reuben
"Great experience fast and simple very people friendly and Laura is awesome 👍🏾"
We responded:
"Wayne, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you. - Cara"
Profile photo of Johnny Brown

Johnny Brown

August 21, 2025

5  out of  5
rating by Johnny Brown
"Cara and her team are amazing. They are always super helpful and incredibly responsive. Most recently, I had a banking issue with a payment. They were able to resolve the issue and avoid any coverage issues. So grateful for their service."
We responded:
"Johnny, thank you so much for all of your kind words! My team and I are always here to help. We appreciate you and your business more than you know! - Cara"
Profile photo of Heather C

Heather C

August 4, 2025

5  out of  5
rating by Heather C
"Laura was very easy to talk to throughout the whole process. She gladly answered all my questions. The coverage/premiums were by far the best that Ive been quoted. Glad I switched and Laura made the process simple."
We responded:
"Heather, Laura is the best, thanks for leaving her such a great review. We look forward to serving your insurance needs for years to come! - Cara"
Profile photo of K

K

July 29, 2025

5  out of  5
rating by K
"Laura is on point! The ladies at this State Farm office make it so easy to get affordable car insurance! Don't waste time with anyyy other company out there,I stressed n searched for days getting ridiculously high quotes from all the other big name competitors, jaw-droppingly high high rates,she got me lowest rate with lowest downpayment!Laura has been available to me day n night,outstanding StateFarm employees.These ladies make the company look amazing 👏"
We responded:
"K, I’m happy to hear Laura took such great care of you. Thank you for the opportunity to serve your insurance needs! - Cara"
Profile photo of Tracey Jackson

Tracey Jackson

July 23, 2025

5  out of  5
rating by Tracey Jackson
"Cara assisted me with car insurance for my new vehicle. She was professional, kind, and very efficient. I was able to pick up my new car within 30 minutes. She provided excellent service. Thank you Cara!"
We responded:
"Tracey, thank you so much for all of your kind words! I am always here to help. We appreciate you! - Cara"
Profile photo of Sourinthone Soukhanouvong

Sourinthone Soukhanouvong

July 16, 2025

5  out of  5
rating by Sourinthone Soukhanouvong
"Customer service was excellent!"
We responded:
"Sourinthone, Thank you for the great review! We're glad to hear you had an excellent experience with our customer service! - Cara"
Profile photo of Pamela Rodriguez

Pamela Rodriguez

July 1, 2025

5  out of  5
rating by Pamela Rodriguez
"I needed car insurance at a reasonable rate and Cara made it happen. She was amazing and the communication 10/10"
We responded:
"Pamela, Thank you! We’re so glad Cara was able to help you get the coverage you needed. We truly appreciate your support! - Cara"
Profile photo of Frank Simmons

Frank Simmons

July 1, 2025

5  out of  5
rating by Frank Simmons
"Cara Welling -State Farm Insurance Agency is a like a breath of fresh air.From the time you initially speak to them to make an appointment for the office visit, you feel welcome. They're prompt and value you as a customer.They follow up and answer your questions with a smile. Cara Welling herself just seems to be a good person !! You get the 'Boy Scout ' experience !! Thanks again for your professional customer service. I highly recommend your agency.."
We responded:
"Frank, thank you so much for your review, and more importantly, your kind words. I appreciate them so much. It has been great to work with you, and I look forward to continuing to help in any way I can! Thank you again. "
Profile photo of Emily

Emily

April 3, 2025

5  out of  5
rating by Emily
"Wonderfully supportive and quick to help with insurance questions and needs!!"
We responded:
"Emily, our team will be here to give you constant insurance support whenever you’re in need. Please know your business is extremely important to all of us! - Cara"
Profile photo of Denise Martell

Denise Martell

March 22, 2025

5  out of  5
rating by Denise Martell
"Five stars, times a million is really what is deserved. I had the same agent since I was a kid and when he retired it felt like I was losing part of our family, but then we ended up in the hands of Cara and her team who are truly the family that everyone dreams of being a part of. They have made me feel so comfortable with there undeniable knowledge, guidance and patience. I highly recommend them for any and all your insurance needs. Cara and Laura you are truly the very best."
We responded:
"Thank you for the kind words, Denise! I'm so happy to hear our team made you feel like family. We truly appreciate your recommendation and are here for all your insurance needs! - Cara"
Profile photo of Eliana Castro

Eliana Castro

March 5, 2025

5  out of  5
rating by Eliana Castro
"She took care of all my insurance needs and was understanding, patient, personable, and efficient. Excellent customer service experience!"
We responded:
"Eliana, your positive feedback has thrilled my team and I! Thank you for trusting our team each day to handle your insurance needs! - Cara"
Profile photo of Mike Tonovitz

Mike Tonovitz

March 3, 2025

5  out of  5
rating by Mike Tonovitz
"They gave timely and helpful service."
We responded:
"Thank you for the five star review, Mike! My team and I will always be here for you to serve you and provide you with top notch service! - Cara"
Profile photo of Greenbeankids

Greenbeankids

March 3, 2025

5  out of  5
rating by Greenbeankids
"very easy process to get my auto insurance. great customer service"
We responded:
"Our goal will always be to leave you with a satisfying experience! Thank you for taking the time to share this! - Cara"
Profile photo of John Spina

John Spina

January 20, 2025

5  out of  5
rating by John Spina
"Victoria was a huge help and saved me tons of money on my auto insurance. And switching over was so easy!"
We responded:
"John, we are so happy to hear that Victoria has been wonderful to work with. She is truly the best! We look forward to serving you for many years to come! - Cara"
Profile photo of Denis Kilgore

Denis Kilgore

January 17, 2025

5  out of  5
rating by Denis Kilgore
"Cara was pleasant to work with, very informative and provided several different options. Highly recommend. 😁"
We responded:
"Denis, thank you so much for the wonderful feedback! I’m so glad I could assist you and provide the information you needed to make an informed decision. It was a pleasure working with you, and I truly appreciate your recommendation. If you have any more questions or need further assistance, don’t hesitate to reach out. I’m here to help! - Cara"
Profile photo of Veronica Ramos

Veronica Ramos

December 16, 2024

5  out of  5
rating by Veronica Ramos
"Victoria has been a great help any questions and concerns I may have always a quick response, love this office."
We responded:
"Thank you for your feedback, Veronica! We’re so pleased to hear that you feel supported by our team. Your trust means everything to us, and we’re here whenever you need assistance! - Cara "
Profile photo of Connor Sharkey

Connor Sharkey

December 9, 2024

5  out of  5
rating by Connor Sharkey
"Cara & team are awesome, highly recommend working with them"
We responded:
"Connor, we hope to serve you for a lifetime, as it is important to my team and I that your experience is top notch each time. - Cara"
Profile photo of Scott Moyer

Scott Moyer

November 25, 2024

5  out of  5
rating by Scott Moyer
"Fantastic Agency with Fair Rates. A+ Customer service!"
We responded:
"Scott, we will continue to work hard for any and all feedback that is given to us! My team and I are proud to serve you and your family. - Cara"
Profile photo of Alvin Williams

Alvin Williams

November 1, 2024

5  out of  5
rating by Alvin Williams
"I'm satisfied with cara and her team.Thank you"
We responded:
"Alvin, we appreciate you and the time you have taken to share this kind feedback with us! - Cara"